Payment, delivery and refunds

Payment

Online payment is not open on ViaLane yet. You can place an order and we will contact you by email; nothing is charged until payment goes live.

• Prices are set in US dollars and include all fees. If your currency differs, the amount you see is converted for display only.
• Payment is taken online through a secure payment provider.
• Card details are entered on the payment provider's own secure page; the Seller neither receives nor stores them.
• An order counts as paid once the funds are received. A receipt is issued electronically after payment.

Delivery and activation

The service is delivered digitally — there is nothing to ship.

• The QR code and instructions are sent to the email you provide, and appear on your order page, right after payment — usually within 5 minutes (up to 30 minutes if the payment is being verified).
• Delivery is free and included in the plan price. It is available worldwide.
• To install: phone Settings → “Cellular”/“SIM” → “Add eSIM” → scan the QR code. After you land, switch on mobile data and roaming for the new eSIM.
• If the email does not arrive, check your spam folder or open the order by the link from the email; support can resend it.

Refunds

A refund is available if:

• the eSIM did not activate or does not work through the Seller's fault within the first 3 days after purchase, and support could not resolve it;
• the eSIM has not been installed yet (the QR code was never activated);
• the payment was taken twice or charged in error.

A refund is not available if:

• the eSIM was activated and the data has been partly or fully used;
• the device does not support eSIM (check your model before buying — we are happy to help);
• the validity period of the plan has expired.

To request a refund, write to support@vialane.pro with your order number and a description of the problem. We reply within one business day. If the request is approved, the refund goes back to the same payment method, within 10 business days.