Terms of service
Version of 4 September 2026
1. General
These Terms of service (the “Terms”) govern the relationship between Individual Entrepreneur Daria Kulikova (the “Seller”) and a user of vialane.pro (the “User”) when using the site and ordering an information-technology service related to internet access through eSIM profiles of foreign operators and aggregators. The Seller is not a telecommunications operator and does not provide mobile telephony services. By using the site or placing an order, the User accepts these Terms, the Public offer and the Privacy policy.
2. What the service is
The Seller provides the User with an eSIM profile for the selected plan (a QR code and activation settings, an amount of data for a defined period in the chosen country or region) and technical support for setting it up. The service is delivered remotely, in electronic form; no physical medium is handed over.
The Seller is not a telecommunications operator, does not provide mobile telephony services and does not issue the User a phone number. Internet access itself is provided by a foreign partner — a foreign mobile operator or an eSIM aggregator — on whose infrastructure the profile is activated.
The Seller is not a telecommunications operator, does not provide mobile telephony services and does not issue the User a phone number. Internet access itself is provided by a foreign partner — a foreign mobile operator or an eSIM aggregator — on whose infrastructure the profile is activated.
3. How the service is delivered after payment
Once payment is confirmed, the QR code and installation instructions are sent automatically to the email address given by the User and become available on the order page — usually within a few minutes (up to 30 minutes if the payment is being verified). To install: phone Settings → “Cellular” / “SIM” → “Add eSIM” → scan the QR code. Payment, delivery and refund terms are set out on the Payment, delivery and refunds page.
4. The User's obligations
- provide a valid email address — the eSIM is sent to it;
- make sure before buying that the device supports eSIM (support can check a model on request);
- use the service lawfully and not infringe the rights of others;
- not take actions that disrupt the site or the payment provider.
5. Limitation of liability
The Seller is not liable where an eSIM cannot be used because the User's device is incompatible, because the email address given was wrong, because of restrictions or blocking by the foreign partner in the country of stay, or for the signal quality of networks outside the Seller's control. The service is provided on an “as is” basis.
6. Personal data
The Seller processes the User's personal data (email, and a phone number where provided) solely to fulfil the order and communicate about it, in accordance with the Privacy policy. By placing an order, the User consents to that processing.
7. Intellectual property
The content of the site (texts, design, trademarks) belongs to the Seller or is used on a lawful basis and may not be copied without permission.
8. Changes and contact details
The Seller may amend these Terms; the current version is always published on the site. The Seller's details are on the Contacts page. For any question: support@vialane.pro.